Process: Utilities
Role: Sales / Upselling
Experience: 1+ Year BPO
Shift: Rotational
Week Off: Saturday & Sunday Fixed + 2 Way Cab

Job Summary
We are looking for an energetic and customer-focused BPO Sales Executive to join our Utilities process. The role involves handling customer interactions, understanding their requirements, recommending suitable utility services, and driving sales through effective upselling and cross-selling.

Key Responsibilities
• Handle inbound/outbound customer interactions for the utilities process.
• Understand customer needs and recommend appropriate products/services.
• Achieve assigned sales, upselling and cross-selling targets.
• Identify opportunities to maximize revenue through every customer interaction.
• Provide excellent customer service while maintaining sales performance.




• Resolve customer queries and provide accurate information about utility services.
• Maintain high standards of call quality, productivity and compliance.
• Follow company processes, policies and quality guidelines.

Eligibility
• Minimum 1 year of BPO experience is mandatory.
• Prior experience in sales, upselling or cross-selling will be preferred.
• Excellent verbal communication and customer-handling skills.
• Target-oriented with a solid sales mindset.
• Comfortable working in rotational shifts.
• Immediate joiners / candidates with short notice periods preferred.

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