Company: SimplePlan Media
Experience: minimum 6–12 months
Employment Type: Full-time
Department: Customer Success & Support

About the Role
We're looking for a proactive and tech-savvy Customer Success Executive to help Shopify merchants get the most out of our apps.
You'll be responsible for communicating with merchants, understanding their Shopify requirements, assisting with app setup and customization requests, troubleshooting issues, and ensuring a smooth experience with our products.
You'll work closely with our development and product teams to resolve merchant concerns and improve customer satisfaction.
• Remuneration: INR 20-35,000/month (Subject to experience and skills; inclusive of monthly deductions)
• Work days: Monday to Friday (Saturday subject to requirement)
• Work hours: 10:00 AM – 7:00 PM
• Setup: Fully in office role

Key Responsibilities

• Merchant Communication: Handle merchant queries through live chat, email, and video calls with clear, professional, and friendly communication..
• App Setup & Onboarding: Help merchants install, configure,



and use our Shopify apps based on their business requirements..
• Technical Troubleshooting: Investigate app-related issues, reproduce bugs, identify possible causes, and coordinate resolutions with developers..
• Customization Support: Understand merchant customization requirements, suggest available solutions, and coordinate with the development team for advanced changes..
• Shopify Store Assistance: Guide merchants through Shopify Admin, theme editor, app embeds, app blocks, and other relevant storefront configurations..
• Merchant Success: Follow up with merchants, ensure successful app adoption, and proactively address concerns to improve satisfaction and retention..
• Product Feedback: Collect merchant suggestions, identify recurring issues, and share actionable insights with the product team..
• Documentation & Testing: Maintain support records, prepare clear bug reports, test fixes, and contribute to

📌 Customer Success Executive – Shopify Apps (India)
🏢 SimplePlan Media
📍 India