We are looking for a Customer Success Executive with 1+ years of experience, who can independently manage enterprise clients across Chennai and Bengaluru.

Job Overview
As a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes.

The candidate will follow an alternating weekly schedule:
• Week 1: Chennai – Client meetings, implementations, training, and relationship management.
• Week 2: Bengaluru – Client meetings, implementations, training, and relationship management.
• Subsequent weeks: Continue alternating between Chennai and Bengaluru based on client requirements.

Key Responsibilities
Client Relationship Management
• Independently manage enterprise client accounts across Chennai and Bengaluru.




• Build and nurture solid relationships with key client stakeholders (primarily MNCs and IT services).
• Act as the primary point of contact for post-sales engagement, feedback, and escalations.
• Monitor client satisfaction, usage trends, and proactively address concerns.

Implementation & Onboarding
• Understand client workflows and configure the platform to align with their processes.
• Plan and manage implementation and onboarding timelines with internal teams.
• Conduct product demos, training, and support User Acceptance Testing (UAT) and go-live.

Team Coordination
• Manage a small team of implementation or support executives.
• Assign tasks, review progress, and ensure timely client deliverables.
• Support team growth and performance with mentorship and guidance.

Adoption & Retention
• Drive product usage and feature adoption across client organizations.
• Identify upsell/cross-sell opportunities in collaboration with account managers.
• Collect structu

📌 Customer Success Executive – Enterprise SaaS (Chennai)
🏢 Colosseum Tech (FalconAVL)
📍 Chennai