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Position: Nexthink
Experience: 6 to 12 years
Location: Trivandrum
Required Information
Details
Desired Competencies (Technical/Behavioral Competency)
Must-Have
• Experience in Nexthink Collector Packaging, Agent roll-out, Platform setup
• Nexthink Integration experience with AD, SSO, Jira/ServiceNow, Amplify, Chatbot, etc.
• Experience in creating customer specific Dashboards, Alerts, Application Experience, Campaigns, Remote Actions and Digital Experience.
• Proficient in NQL.
• Ability to collect, analyze and interpret data from Nexthink.
• Perform baseline of end user device & Application KPI's with client
• Finalize the thresholds against each KPI and execute SLA document
• Generates Tool based reports - Weekly, Monthly & Quarterly as agreed
• Work with other technical teams to drive implementation of improvement activities
• Ability to present Nexthink findings and Value Add to customers on a periodic basis.
• Proficient in Windows PowerShell Scripting with a minimum L2 level
• Experience with automating tasks and processes using PowerShell including working with AD and windows components.
• Strong Windows knowledge.
• Ability to identify and implement process improvements.
• Effective communication & collaboration skills to work with technical and non-technical stakeholders.
Valuable-to-Have
• Experience in Desktop Support
• Experience in Intune, AD
• Experience in Application Monitoring
• Experience in Azure Cloud
• Experience in Powershell
• Experience in Jira
• Familiarity with data visualization tools