Company:A Large Global Organization
Key Skills: CyberArk, CyberArk PAS, CyberArk EPM, Scripting
Roles and Responsibilities:
• Onboard and manage endpoint accounts and workstations in CyberArk EPM to support application control, allowlisting, blocklisting, just-in-time elevated access, and credential theft prevention.
• Analyze, implement, test, and deploy minor enhancements to the CyberArk EPM solution.
• Plan and execute CyberArk EPM patch updates and version upgrades, including validation and post-change testing.
• Investigate and resolve L2/L3 tickets and production incidents while restoring service availability within defined SLA targets.
• Identify repetitive manual activities and process gaps, and drive automation and service improvements to reduce ticket volumes and improve operational efficiency.
• Create and maintain SOPs for L1 service desk operations and provide technical mentoring to security analysts and associates supporting the PAM workstream.
• Participate in roster-based shift support and cross-skilling initiatives across IAM operations services.





Skills Required:
• 4 - 6 years of overall experience, including approximately 4 - 5 years of relevant CyberArk EPM support experience and exposure to CyberArk PAS.
• Hands-on implementation and operations support experience with CyberArk Endpoint Privilege Manager (EPM), including endpoint accounts and workstation onboarding.
• Working knowledge of CyberArk Privileged Access Security (PAS) for privileged access management operations and core platform support.
• Experience handling L2/L3 incidents, service requests, troubleshooting, and production support within SLA requirements.
• Practical understanding of application controls, allowlisting, blocklisting, just-in-time privilege elevation, and endpoint privilege management.
• Ability to support platform patching, version upgrades, validation, testing, and minor enhancements.
• Experience automating account onboarding and offboarding activities is preferred

📌 Senior Security Analyst (Chennai)
🏢 MyCareernet
📍 Chennai