About Moat Wealth Associates:
Moat Wealth Associates LLP is a boutique wealth management firm based in Powai, Mumbai. We help individuals and families build and protect their wealth across mutual funds, fixed deposits, portfolio management services and allied investment products. We deliberately stay small so that every client gets attentive, accurate and personal service – and the people who deliver that service sit at the heart of our firm.
Role Description As a Customer Service Executive, you will be the key link between our Sales, Operations and clients. You will ensure a smooth client experience—from onboarding and documentation to portfolio servicing, communication and meeting coordination.

Key Responsibilities:
Client Onboarding & Sales–Operations Coordination
• Act as the key coordination point between Sales, Operations and clients from sign-up to active investment.
• Collect, verify and track KYC, account-opening and investment documents; follow up until completion.
• Maintain the onboarding tracker, provide status updates and proactively flag delays or bottlenecks.





Client Servicing
• Communicate with clients regarding portfolio updates, statements and transaction confirmations.
• Handle queries related to Mutual Funds, Fixed Deposits and PMS; coordinate specialised requests with the relevant team and ensure closure.
• Draft and manage clear, qualified client communications and emails.

Relationship Management Support
• Schedule and manage client meetings with Key Account Managers, including calendars, confirmations, reminders and meeting preparation.
• Record meeting outcomes and follow up on agreed action points until completion.
• Keep client records, interaction logs and service requests updated in CRM/back-office systems.

Reporting & Follow-through
• Own end-to-end follow-ups, ensuring every pending activity has a clear owner and timeline.
• Prepare periodic MIS reports covering onboarding, service requests and turnaround times for management rev

📌 Customer Service Executive (Mumbai)
🏢 Moat Wealth Associates
📍 Mumbai