Job Description – Associate Consultant, Medical Practice Operations
Location: Offshore – India
Reports to: Practice Owner
1. Job Purpose
To support the day-to-day operations of an Australian medical practice by managing patient calls, appointments, billing, medical documentation, and other administrative activities. The role also involves coordinating with the Australian practice and ensuring all tasks are completed accurately and on time.
2. Key Responsibilities
A. Inbound and Outbound Calls
• Handle all incoming and outgoing calls for the medical practice.
• Answer patient calls professionally and provide information about appointments, clinic locations, and administrative procedures.
• Make outbound calls for appointment bookings, confirmations, reminders, cancellations, and rescheduling.
• Contact patients regarding referrals, missing information, payments, and follow-ups.
• Follow up on missed calls and ensure patient enquiries are addressed promptly.
• Escalate clinical questions, urgent concerns, and complaints to the doctor or appropriate contact.
• Maintain call records and ensure all required follow-ups are completed.
B. Patient and Appointment Management
• Manage appointment bookings, confirmations, cancellations, and rescheduling.
• Check patient details and referral information before booking appointments.
• Follow up on pending referrals and missing documents.
• Maintain waiting lists and follow up on unconfirmed appointments.
• Provide patients with the correct appointment date, time, location, and relevant instructions.
C. Billing and Payments
• Prepare and process invoices and claims as per the practice's procedures.
• Use the correct billing categories and fee schedules for Medicare, WorkCover, TAC, private patients, and other applicable funding arrangements.
• Monitor rejected claims and coordinate the resolution of billing issues.
• Follow up on outstanding invoices and payments.
• Maintain accurate billing records and payment trackers.
D. Me
📌 Associate Consultant (India)
🏢 Boltin
📍 India