Department: Student Affairs
Location: Chandigarh University, Lucknow Campus

Role Overview:
The Assistant Director – Student Care will lead and oversee the Student Care Centre, ensuring a responsive, student-centric, and accountable support system for academic and administrative queries. The role involves managing multiple student support channels, coordinating with university departments, ensuring timely query resolution, handling escalations, and enhancing the overall student experience through productive service delivery.
Key Responsibilities
• Single-Window Query Resolution: Oversee student queries received through CUIMS/SRMS, ensuring timely acknowledgement, resolution within defined Service Level Agreements (SLAs), and mechanisms for reopening unresolved cases.
• Critical Triage and Referral: Identify and escalate critical cases involving student safety, self-harm risk, violence, ragging, sexual misconduct, medical emergencies, and vulnerable students to the appropriate authorised professionals, ensuring proper handover and follow-up.
• Cross-Departmental Coordination:



Coordinate with Academic Departments, Registrar, Examinations, Accounts, E-Governance, Transport, Hostels, and other departments to ensure timely resolution of student concerns.
• Student Care Centre Operations: Manage walk-in centres across academic blocks, student helplines, and official email channels, maintaining consistent service quality, accessibility, and accountability.
• International Student Support: Oversee pre-arrival assistance, orientation, visa-related guidance, and cultural integration support for international students.
• Orientation and Onboarding: Coordinate student onboarding services, including hostel and day-scholar guidance, ID cards, bonafide certificates, transcripts, and DMC-related services.
• Escalation and Grievance Management: Implement the prescribed escalation matrix, monitor pending and overdue cases, and guide students to the appropriate authorities, including t

📌 Assistant Director (Unnao)
🏢 Chandigarh University Uttar Pradesh
📍 Unnao