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About the Role:

Are you interested in understanding a customer's problem deeply before looking for solutions?
If yes, keep reading

At KJBN Labs, we're building RAITHU, a technology platform that helps agribusinesses orchestrate complex operations across the agriculture ecosystem.
Our customers manage operations spanning thousands of farmers. Behind every request lies a business process, an operational challenge, and an prospect to do something better.
We need someone who can connect those dots.
Someone who understands businesses, speaks the language of technology, solves problems, and knows that the right solution isn't always the one the customer initially asks for.
You'll work directly with the Founders, customers, Product and Engineering teams. You'll own problems, shape solutions, influence what we build, and identify opportunities to create more value for our customers and our business.

What you'll own:




1. Understand the Business, not just the requirement
Get to the heart of how a customer operates, map their processes, and identify the real problem behind what they're asking for—even when you're entering an unfamiliar domain.
2. Turn business problems into technology solutions
Bridge business and technology. Translate customer workflows and requirements into clear solution designs that Product and Engineering can act on, considering feasibility, scalability, and business impact.
3. Own solutions from discovery to delivery
Lead customer discussions, evaluate possible approaches, coordinate with internal teams, and drive solutions through implementation and adoption, ensuring they deliver the intended outcome.
4. Think beyond the immediate ask
Challenge assumptions, identify gaps, and explore better ways of solving problems. Distinguish between a one-off customer request and an opportunit

📌 Customer Success and Growth Manager (Bengaluru)
🏢 KJBN Labs
📍 Bengaluru