Company Description

Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.

Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.

If you are seeking an prospect to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.

Role Introduction

Lead the day‑to‑day performance and future direction of Cathay’s Customer Contact operations during a period of significant transformation. This role sits at the heart of Cathay’s ambition to become one of the world’s greatest service brands, with accountability for large‑scale operations, customer outcomes, and people engagement.





You will oversee a customer contact organisation of approximately 100–150 full‑time employees, translating global customer contact strategy into operational reality. The work spans customer experience, productivity, cost optimization, sales performance, risk management, and people development, while maintaining a strong external outlook on contact centre best practice.

Beyond operational delivery, the role shapes the culture and capability of the hub. By developing leaders, strengthening coaching practices, and driving change readiness, this position plays a critical role in delivering consistent, high‑quality experiences for customers while moving people forward in their careers at Cathay.

Key Responsibilities

• Implement Cathay’s global customer contact strategy while maintaining an external industry perspective to sustain competitive advantage.
• Lead and manage a customer contact operatio

📌 Customer Care Operations Manager (Bagalur)
🏢 Cathay Pacific
📍 Bagalur