About the company:

Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.
We build smart baby products.

Our first product is a smart crib for babies from 0 to 24 months of age.
Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby’s sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom

We are all about sensing, learning and impacting the outcome for the baby and parents.
See how it works. https://youtu.be/U84LToqvHmw?feature=shared

We are working to reimagine the baby nursery to make it smart, intuitive and delightful. We’re passionate about our people, our customers, our values, and our culture

Position Summary:
• Building & strengthening customer relationships
• Listen, empathize and help customers achieve their goals
• Manage incoming chats, emails, calls, SMS, and various other channels, and handle appropriate follow-up
• Address, resolve, and record any customer issues that arise pertaining to business growth, billing,



and general account satisfaction
• Have a comprehensive knowledge of the company’s business model in order to answer all customer-related inquiries
• Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support

You’ll Be Improving & Responsible To–
• Resolving and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction
• Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Your Experience Across The Years in the Roles You’ve Played
• Bachelor’s degree preferred
• Mad multi-tasking skills
• Exceptional English communication skills, both written and verbal
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• The ability to stay calm, cool, and collected during stressful customer in

📌 Customer Success Associate (India)
🏢 Cradlewise
📍 India