Job Title: Voice Process – Call Centre Agent
Experience: 2+ Years
Location: Hafeezpet, Hyderabad
Work Mode: WFO – 5 Days
Shift: US Shift | Rotational Week Off
Interview Rounds: 1
Budget: Up to ₹30,000-35000/month
Cab Facility: Available

Job Description
• Handle customer calls and provide qualified support.
• Understand customer concerns and provide appropriate resolutions.
• Maintain high standards of customer service and call quality.
• Record and update customer interactions accurately in the system.
• Meet defined process targets, productivity, and quality standards.
• Candidates should be comfortable working in US shifts with rotational week offs.

Important Skills
Voice Process | Call Centre | B2 Level English Communication | Excellent Verbal Communication | Customer Service | Customer Handling | Query Resolution | Inbound/Outbound Calling | Active Listening | CRM/Basic Computer Skills | US Shift

📌 Voice Process – Call Centre Agent (Hyderabad)
🏢 Innova ESI
📍 Hyderabad