Location: Bandra, Mumbai
Company: Union Living

About the Role
Union Living is looking for a General Manager – Operations to take end-to-end ownership of operations and the guest/resident experience at our Bandra property.
The property comprises 100+ co-living and student accommodation units, along with 19 short-stay/Airbnb units, creating a dynamic, customer-facing hospitality environment.
The role will oversee the complete property operations ecosystem, including housekeeping, move-ins and move-outs, resident experience, events, maintenance, soft and hard services, preventive maintenance, and vendor management.
This is a front-facing leadership role requiring strong operational discipline, a hospitality-oriented mindset, people-management skills, and the ability to coordinate multiple teams and stakeholders. The objective is to consistently maintain 3–5-star hospitality standards, with a strong focus on service quality, cleanliness, responsiveness, and resident/guest satisfaction.

Key Responsibilities / KRAs
1. End-to-End Property Operations




• Take complete ownership of day-to-day operations across co-living, student accommodation, and short-stay/Airbnb units.
• Ensure smooth functioning of all operational verticals and seamless coordination between housekeeping, maintenance, security, front office, and support teams.
• Establish and maintain operational standards and SOPs aligned with 3–5-star hospitality benchmarks.
• Conduct regular property rounds to identify operational gaps, service issues, and areas for improvement.
• Ensure the property remains well-maintained, presentable, secure, and guest/resident-ready.

2. Resident & Guest Experience
• Act as the primary operational point of contact for residents and short-stay guests.
• Own the complete resident/guest journey, from check-in and move-in to issue resolution, move-out, and post-stay closure.
• Ensure complaints are acknowledged, tracked, and resolved within defined turnaround times (TATs).
• Handle escal

📌 General Manager (Kurla)
🏢 Union Living
📍 Kurla