Key Skills: People Management, Production Support, Application Support, Site Reliability Engineering (SRE), Incident Management, Root-Cause Analysis
Roles & Responsibilities:
• Lead application support and production support teams responsible for business-critical services and operational issues.
• Manage incident response, escalation handling, root-cause analysis and corrective actions for production events.
• Establish and track service reliability, operational health and support performance across applications.
• Set team priorities, develop engineers, conduct performance reviews and build a robust ownership culture.
• Drive operational improvements that reduce recurring incidents, improve service stability and strengthen production readiness.

Skills Required:
• 9-15 years of experience in site reliability engineering, application support, production support or related technology operations,



including experience managing engineering teams.
• Strong experience in application support and production support for enterprise applications or services.
• Professional background in Site Reliability Engineering or a closely aligned production engineering function.
• Demonstrated people management experience, including team leadership, coaching, hiring and performance management.
• Ability to lead critical incident management, service recovery, root-cause analysis and operational improvement initiatives.
• Experience with Zabbix for infrastructure or application monitoring is preferred.

Education:
• Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline is preferred.

📌 Engineering Manager (Chennai)
🏢 MyCareernet
📍 Chennai