Job Description – Guest Relations Supervisor

Company DescriptionGrand Hotel (Bombay) Pvt. Ltd. is a hospitality company with a legacy dating back to 1922, when the Grand Hotel, Mumbai, was established. The company owns and operates two distinctive properties in India, committed to delivering memorable guest experiences through personalised service, comfort, and hospitality.

The Grand Hotel, Mumbai, is the flagship property, designed by renowned architect George Wittet and located in the historic Ballard Estate precinct of South Mumbai. Valley View Grand Resort, the group's second property, is situated in the picturesque hill station of Panhala, Kolhapur, at an altitude of approximately 3,000 feet above sea level.

With over a century of hospitality heritage, the company is committed to maintaining high service standards while blending traditional hospitality with contemporary guest expectations.

Role Description

This is a full-time, on-site role for a Guest Relations Supervisor at Grand Hotel, Mumbai, located in South Mumbai.





The Guest Relations Supervisor will be responsible for ensuring exceptional guest experiences through personalised attention, proactive service, and effective resolution of guest concerns. The role involves overseeing guest relations activities, monitoring guest satisfaction, coordinating with Front Office and other hotel departments, and ensuring that guests receive a warm, seamless, and memorable experience throughout their stay.

The ideal candidate should possess excellent communication and interpersonal skills, a strong service-oriented attitude, and the ability to lead by example while maintaining the hotel's standards of hospitality.

Key Responsibilities

Guest Experience & Relations
• Welcome and engage with guests in a warm, courteous, and qualified manner.
• Build rapport with guests and provide personalised attention, particularly to VIPs, repeat guests, corporate guests, and guests with special requests.
• Proactively inter

📌 Guest Relations Supervisor (Mumbai Suburban)
🏢 Grand Hotel (Bombay
📍 Mumbai Suburban