12 Oct
|
Important Group
|
Virajpet
12 Oct
Important Group
Virajpet
Overview
We are looking for professionals who want to work for a support team.
If you’re a motivated self -starter, possess strong customer service and
technical problem -solving skills and will not rest until a problem is
solved, you could be the hero we’re looking for! You will work on Faveo
Helpdesk
So, are you ready?
Who are we looking for?
- Experience : Fresher to 1 year of experience
- Work with the team to obtain an in -depth understanding of the product.
- Fluency in English
- An affinity for offering excellent customer service
- Positive and resilient attitude
- Outstanding teamwork skills
- Should be open to work in Night shifts at home, currently we don’t have night shifts
- Background in IT is a big plus.
Responsibilities
- You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
- Providing accurate, valid, and complete information by using the right tools,
methods, and processes.
- Ensuring a high level of customer service and a positive experience.
- Supporting your colleagues with peer learning, and being open to feedback from others
- You will work with customer using Faveo Helpdesk
Education