Hiring: Customer Service Associate – US Voice Process

Location: Bangalore, Karnataka
Employment: Full time | Work From Office
Working Days: 5 Days
Shift: 6:30 PM – 3:30 AM IST
Cab Facility: Pickup & Drop Provided

We are looking for Customer Service professionals with strong English communication skills and experience handling inbound voice processes.

Key Responsibilities

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Handle customer/borrower inquiries through inbound voice channels

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Provide accurate and timely information while following process guidelines

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Update and maintain customer/loan information in servicing systems

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Handle and resolve customer complaints appropriately

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Take ownership of customer interactions through resolution or escalation

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Meet defined productivity, quality, and contact targets

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Follow compliance and service-quality standards

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Identify opportunities for process improvement

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Provide professional and solution-oriented customer service





Mandatory Requirements

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1+ year of English voice process experience

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Call center/BPO experience is mandatory

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Inbound voice experience is mandatory

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Excellent English verbal and written communication

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Strong customer service and problem-solving skills

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Graduate preferred

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Candidates without strong English fluency will not be considered

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Mortgage/loan servicing experience is preferred, but not mandatory

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US geography experience is preferred, but candidates without US experience may be considered if communication skills are strong

Additional Details

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This is NOT a sales process

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Work from office only

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Adaptable for scheduled shift changes based on business requirements

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Excellent performance incentives available in addition to salary

📌 Customer Service Associate US Voice Proces (Bengaluru)
🏢 Important Business
📍 Bengaluru