Course Operations Intern – Operations & Learner Engagement

Location: Noida, Sector 62
Work Mode: Work from Office
Experience: Freshers / 0–1 Year
Department: Program Operations

About the Role
We are looking for a Course Operations Intern to support the day-to-day operations of our programs and ensure smooth communication and engagement with learners. This role will involve a combination of program coordination, learner communication, calling, follow-ups, data tracking, and operational support. The ideal candidate should be comfortable speaking with learners regularly, following up on pending actions, and managing multiple operational tasks.

Key Responsibilities
• Make regular outbound calls to learners for onboarding, attendance, feedback, engagement, pending actions, and other program-related requirements.
• Follow up with learners through calls, WhatsApp, email, or other communication channels.
• Support the onboarding process and ensure learners have access to required platforms, software, sessions, and resources.
• Track learner participation, attendance, responses,



and pending actions.
• Maintain and update Google Sheets / Excel trackers and ensure learner data is accurate and up to date. Coordinate with mentors, internal teams, and learners to resolve day-to-day program-related issues. Identify learners who are inactive, unresponsive, or facing challenges and escalate them to the relevant team member.
• Assist in collecting learner feedback and following up on feedback-related actions.
• Support scheduling, session coordination, reminders, and other program activities.
• Prepare basic daily/weekly operational updates and reports.
• Ensure timely completion of assigned follow-ups and operational tasks.
• Support the Program Operations team in maintaining a smooth learner experience throughout the program.

What We're Looking For
• Positive verbal and written communication skills.
• Comfortable making frequent outbound calls and speaking with learners professiona

📌 Intern - Course Operations (Noida)
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