Role Summary:
We are seeking a Technical Operations Engineer to support the Staples Promotional Products application portfolio. This hands-on engineering role will focus on proactive application health management, daily operational review, observability support, technical incident investigation, environment validation, runbook execution, operational automation, and backup support for core DevOps delivery processes.
The role is intended for an engineer who can help SPP become more proactive and efficient by identifying issues before business users report them, improving dashboard and alert coverage, producing explicit investigation summaries, turning recurring operational work into repeatable processes or automation, and providing operational continuity when the primary DevOps Engineer is unavailable or release activity requires additional support. The engineer will not own release governance, release scheduling, release communications, or DevOps management responsibilities; those responsibilities remain with the DevOps Manager.

Duties & Responsibilities:




• Perform a daily operational health review for critical SPP applications, integrations, scheduled jobs, services, and business-critical paths using New Relic or similar observability tools.
• Review overnight and current-day alerts, error spikes, failed jobs, integration failures, service health indicators, and recurring support patterns to identify concerns before they become business-impacting incidents.
• Maintain a practical daily operations view or health summary that identifies green/yellow/red application status, open risks, investigation needs, and follow-up actions for the SPP technology team.
• Create and maintain New Relic dashboards or similar operational dashboards that provide actionable visibility into application availability, error trends, performance signals, failed jobs, integrations, and post-deployment health.
• Recommend improvements to alert coverage, dashboard design, alert thresholds, noise r

📌 TechOps Engineer (Chennai)
🏢 Staples India
📍 Chennai