Company Description V CATCH is an ISO 27001:2022 certified organization with a core management team that brings decades of experience in the BPO industry. The company has expanded its services across multiple sectors, including Ed-tech, E-commerce, FMCG, aggregators, and real-estate builders. Based in Bangalore, V CATCH offers cost-effective call center solutions supported by state-of-the-art technology and infrastructure. As a leading contact center, the organization focuses on delivering measurable growth in clients’ return on investment while maintaining high standards of data security and service quality.
Role Description The Assistant Collection Manager is a full-time, on-site role based in Delhi, India. The role involves overseeing daily collection activities, including monitoring payment follow-ups, coordinating with collection agents, and ensuring adherence to collection targets and timelines. The Assistant Collection Manager will review and analyze outstanding accounts, recommend appropriate recovery strategies, and escalate complex cases when necessary.
The position also requires preparing collection reports, maintaining accurate records, and collaborating with internal teams to improve processes and customer communication. The role calls for maintaining compliance with company policies and applicable regulations while fostering respectful and professional interactions with customers.
Qualifications
• Solid skills in collections management, account follow-up, and recovery planning.
• Proficiency in data analysis, report preparation, and use of collection or CRM software.
• Effective communication, negotiation, and conflict-resolution abilities.
• Organizational, time-management, and documentation skills to handle multiple accounts and deadlines.
• Understanding of BPO or call center operations; experience in collections or financial services is an advantage.
• Ability to work on-site in Delhi, collaborate with cross-functional teams, and adapt to a fast-p
📌 Assistant Collection Manager (India)
🏢 V Catch
📍 India