Job Title: Service Reliability Engineer

Req ID: 62148

Job Function: Business Operations

Posting Start Date: 12/10/2026

Posting End Date: 12/10/2026

Division: BT International

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

About The Role

The Network Technician 3 assists in the delivery of hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.

What You’ll Be Doing

• Delivers critical customer technical support for network, hardware, and infrastructure development.
• Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.
• Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.




• Defines the problem and develops system requirements and specifications.
• Prepares required documentation including program-level and user-level documentation; enhances existing software systems.
• Manages work and priorities through ticketing system and workflow.
• Collaborates with various stakeholders to remove project obstacles.
• Troubleshoots networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction.
• Participates in the migration, basic configuration and rollout of recent or upgraded hardware.
• Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
• Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

At BT International, our purpose is to keep t

📌 Service Reliability Engineer (India)
🏢 BT Group
📍 India