Purpose of Role
The Facility Manager is responsible for ensuring the StarZen GCC India contact center operates as a protected, secure, compliant and productive workplace around the clock. The role owns all aspects of office infrastructure, critical building systems, vendor relationships and workplace services that keep agent floors running without disruption.
The incumbent supervises third-party resources including the Maintenance Support Team (MST), housekeeping, security and front office staff. They safeguard business continuity for a high-density, multi-shift operation and act as the single point of accountability for facilities in India, reporting to the Facility Manager – Starlink Qatar.
Accountability & Responsibilities of Role
Facility Operations & Maintenance
• Oversee daily facility operations including HVAC, electrical systems, plumbing, lighting and general building maintenance across all shifts.
• Conduct regular facility inspections and floor walks to identify maintenance needs before they affect agent floors.




• Coordinate preventive maintenance schedules and plan repairs outside peak call hours to minimize downtime.
• Manage office layout, space planning, seat allocation and workstation assignments to optimize seat utilization for shift-based teams.
• Oversee furniture, fixtures and equipment (FF&E;) procurement, installation and maintenance, including agent workstations, ergonomic chairs and headset storage.
• Ensure office infrastructure supports contact center operations with minimal interruptions.

Critical Infrastructure & Business Continuity
• Ensure uninterrupted power through UPS systems, DG sets and backup arrangements, including fuel management, load testing and AMC oversight.
• Coordinate with IT and network teams on facility requirements for server/hub rooms, precision cooling, structured cabling and power redundancy.
• Maintain the facilities component of the Business Continuity Plan (BCP) and support disaster recovery drills.
• Set up escalatio

📌 Facilities Manager (Gurugram)
🏢 StarZen
📍 Gurugram