Job Purpose:

To establish, manage, and scale the Aviation Division’s operations through effective process development, system implementation, resource optimization, and continuous improvement, driving operational efficiency, service quality, and sustainable business growth.

Duties and responsibilities:
1. Primary:

• Lead the strategic development, establishment, and scaling of the Aviation Division’s operations, translating business objectives into actionable operational plans.
• Design, develop, and implement operational processes, workflows, SOPs, systems, and control mechanisms from the ground up.
• Oversee day-to-day operations, ensuring effective execution of established processes, adherence to SOPs, timely service delivery, and resolution of operational issues.
• Build, lead, and develop high-performing operational teams, defining roles, responsibilities, reporting structures, and performance expectations.
• Define operational KPIs, performance benchmarks, and monitoring mechanisms to measure productivity, turnaround time, service quality,



and overall operational effectiveness.
• Evaluate existing processes, identify operational gaps and bottlenecks, and implement continuous improvement initiatives to enhance efficiency and service delivery.
• Manage operational budgets, resource allocation, workforce planning, and cost optimization initiatives to improve productivity and profitability.
• Identify operational risks and implement appropriate mitigation measures, internal controls, and business continuity plans.
• Drive cross-functional collaboration with Sales, Finance, HR, IT, Supply Chain, and other relevant stakeholders to ensure seamless operational execution.
• Review operational performance and present business progress, risks, resource requirements, cost analyses, and strategic recommendations to the CEO and senior management.

2. Secondary:
• Prepare periodic operational reports and dashboards, highlighting performance gaps and recommending correctiv

📌 Head of Operations (Kochi)
🏢 HTIC Global
📍 Kochi