Req ID: 369420

NTT DATA strives to hire exceptional, creative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Senior Specialist - VDI to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Job Description

Responsibilities

• Support on all escalated incidents from lower levels of support.

• Tasks and alert management. Respond to critical monitoring alerts including server alerts and system outages.

• Assess and implement complex VDI / App Delivery Virtualization projects using various technologies

• Support complex system configurations and standards for Citrix, VMware and MS Hyper-V platforms

• Supports his/her team when technical issues rise in his/her scope of expertise.

• Develop repeatable standards and implementation processes to ensure product uniformity and quality

• Directly interact with clients, account managers, and peers in support of complex VDI/ App Delivery environments

• Apply best practices,



strategies, methodologies, and approaches to large scale projects

• Create and maintain support documentation, work instructions and knowledge base articles

• Is aware of the organizational and account structure so that he/she anticipates interrelationships within the organization.

• Is available and able to drive high severity incidents that occur within the scope of their role

• Participate in 24/7 on-call rotation

• Adhere to the Change Management and other ITIL processes.

• Accurate ticket documentation of the support request and troubleshooting steps taken

•

Required Skills

• 5+ years of IT infrastructure technical implementation experience required

• 5+ years of engineering and/or support experience related to x86 technical offerings such as VMware, Microsoft, and Citrix.

• Advanced and proven track record of engineering and supporting highly available Citrix environments involvi

📌 Systems Integration Senior Specialist (Noida)
🏢 NTT DATA Services
📍 Noida