WE ARE HIRINGOperations & Order Tracking ManagerLocation: Chandigarh, India (Remote)
Employment Type: Full-Time
Working Hours: Canadian Eastern Time
Industry: Operations & Business Services
About the RoleWe are a Canada-based organization seeking a smart, highly organized, proactive, and results-driven Operations & Order Tracking Manager to oversee daily order tracking, operational coordination, communication, and issue resolution across multiple business locations.
The ideal candidate is an independent thinker with excellent communication skills, strong decision-making abilities, and a problem-solving mindset.
This position requires someone who can take ownership of responsibilities, work with minimal supervision, and ensure that operational issues are resolved efficiently and professionally.
Key Responsibilities1. Order Tracking & Monitoring
• Monitor incoming and outgoing orders across multiple business locations.
• Ensure all orders are accurately tracked from receipt through completion and dispatch.
• Identify missing, delayed, incomplete, or incorrectly processed orders.




• Monitor upcoming deadlines and proactively follow up to ensure timely completion.
• Maintain accurate and up-to-date tracking records.
• Ensure outstanding orders are followed through until completion.

2. Communication & Coordination
• Handle incoming and outgoing business calls professionally and confidently.
• Act as the central point of communication between different operational teams and locations.
• Communicate issues, delays, and discrepancies clearly to the appropriate departments.
• Ensure all communications are accurate, concise, and easy to understand.
• Follow up with relevant teams to confirm that instructions are understood and actions are completed.
• Escalate critical issues to management with explicit explanations and recommended solutions.

3. Issue Management & Documentation
• Maintain a centralized log of operational issues, complaints, and discrepancies.
• Document each is

📌 Operations & Order Tracking Manager (Chandigarh)
🏢 Fitumi.ai
📍 Chandigarh