About Us

Nexora Commerce — the engine behind Tudoholic

Nexora Commerce Pvt. Ltd. is the company building the technology, data, and operating systems behind Tudoholic — one of Nepal’s largest fashion and lifestyle e-commerce operations.

We run a high-velocity, cash-on-delivery model: products are discovered, sourced from international markets, imported, quality-checked, dispatched, delivered, and sometimes returned. A return is not just a reverse shipment; it is a moment where customer trust can either weaken or become stronger.

What makes the next phase different is service discipline. As Tudoholic grows, returns need clear policies, accurate records, timely pickups, clean refund handling, and communication that keeps customers calm and informed.

The Founder’s Story

Ten years ago, Tudoholic started with a small number of orders and a simple promise: make online shopping more trustworthy for customers in Nepal. Today, we move roughly a thousand orders a day, and every order still carries that same promise.

Returns are where that promise is tested. When a product does not fit,



a customer has a concern, or a shipment needs to come back, the experience has to feel fair, clear, and properly handled.

That is why we are looking for people who are patient, accurate, good with customers, and willing to bring order to a process that directly affects trust.

If that sounds like you, we would like to meet you. This is one of those roles.

Sagun

Founder & CEO, Nexora Commerce Pvt. Ltd.

Role 10

• We’re Hiring

Return Management Associate

The person who helps returns feel clear, fair, and properly resolved.

Reports to Returns / After-Sales Lead Team Returns & Customer Support Location Kathmandu Level Associate

What You’d Be Walking Into

• A live e-commerce operation, where every return request needs explicit review, customer communication, logistics coordination, and timely resolution.
• A customer-facing role: you will speak with customers, explain return and refund p

📌 Return Management Associate (Nirsa)
🏢 Tudoholic
📍 Nirsa