Job Summary:

We are looking for a agile Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have strong communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats.

• Address customer inquiries, complaints, and provide solutions promptly.

• Maintain records of customer interactions and transactions.

• Provide accurate product/service information to customers.

• Process orders, applications, and requests.

• Follow up with customers for feedback and resolution.

• Coordinate with internal teams to ensure customer satisfaction.

• Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).

Requirements
• Skills:

• Consistent attendance, punctuality, and adherence to assigned schedules.

• Self-motivated, disciplined, and adaptable approach to work.





• Robust customer service orientation with a professional and courteous approach.

• Excellent written and verbal communication skills.

• Proficiency in chat handling and customer correspondence.

• Strong voice-based customer handling and call management skills.

• Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.

• Strong problem-solving and decision-making abilities.

• Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.

• Ability to work effectively in a target-driven and team-oriented environment.

• Personality Traits: • Customer-focused with a positive attitude.

• Patience and empathy in handling customer concerns.

• Ability to multitask and work under pressure.

Benefits
Benefits

• Competitive salary

• Opportunity to work with the fastest growing Dental brand

• Exposure to CRM and customer-support platforms such as Zoho Desk, Sal

📌 Customer Care Executive (Delhi)
🏢 VASA DENTICITY
📍 Delhi