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Service Excellence
Role title
Assistant Manager /Deputy Manager – Service Excellence
Job Summary
Global Delivery Services (GDS) is a driving force behind EY’s globalization – currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services – it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EY’s most notable transformation projects.
Position Details:
Job Title: Assistant Manager /Deputy Manager
Accountabilities
• Assess, identify, and drive process improvements using Lean Six Sigma (LSS), emerging technologies, and relevant external ecosystems.
• Conceptualise and deliver end‑to‑end digital transformation initiatives, including:
• Business requirement gathering and stakeholder alignment
• Process assessment and solution design
• Development of clear business cases
• Scope definition and implementation ownership
• Validation of outcomes against predefined acceptance criteria
• Drive innovation-led digital transformation to simplify processes, reduce cost, and improve cycle time.
• Evaluate available digital and automation solutions and recommend fit‑for‑purpose, scalable solutions aligned to business priorities.
• Identify trends, variations, and inefficiencies to establish a robust continuous improvement and monitoring framework.
• Support enterprise operational efficiency initiatives with a clear focus on value delivery and customer impact.
• Take end‑to‑end ownership of change and transformation initiatives, from prospect identification
📌 Assistant Manager-Deputy Manager-Service Excellence (India)
🏢 EY
📍 India