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Job Title

ServiceNow Platform Engineer – Assistant Director

Job Summary

We are seeking a skilled and motivated ServiceNow Platform Engineer to support the design, development, implementation, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have solid expertise in ServiceNow administration, configuration, development, integrations, and platform governance, ensuring scalable, secure, and high-performing solutions that meet business requirements.

Key Responsibilities

Platform Engineering & Administration

• Administer and maintain the ServiceNow platform across development, test, and production environments.
• Configure and support platform modules including ITSM, HRSD, ITOM, SPM,Employee Center,



custom applications and domain separation.
• Ensure platform stability, performance, availability, and security.
• Monitor system health and proactively resolve platform issues.

Development & Configuration

• Design and develop workflows, Flow Designer solutions, catalog items, business rules, UI policies, client scripts, and UI actions.
• Develop and maintain Script Includes, REST/SOAP integrations, and custom applications where required.
• Hands-on experience in ServiceNow AI solutions.
• Implement ServiceNow best practices while minimizing customization.
• Support deployment activities using Update Sets and CI/CD pipelines.

Integrations

• Design and implement integrations with enterprise systems using REST APIs, Integration Hub, MID Servers, and Import Sets.
• Troubleshoot integration failures and optimize data synchronization processes.
• Work with third-party vendors and internal team

📌 ServiceNow Platform Engineer-Assistant Director (Thiruvananthapuram)
🏢 EY
📍 Thiruvananthapuram