Role summary:

Acting as a Service Now Administrator /
Developer

· Leveraging
ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML
knowledge

· Developing
and maintaining Change, Incident and Problem Management applications, including
Business rules, Script Includes, UI Script, Client Script, UI Policy,
workflows, Assignment rules, SLAs, views, email notifications and templates

· Supporting
ServiceNow Service Catalogue and Requested Items related artifacts

· Implementing
general settings such as incident, problem, change, and SLA

· Service
Catalogue configuration, for example, creating service requests for multiple
stakeholders (App teams, HR, Incident Management team, etc.)

· ServiceNow
Portal configuration working in Angular JS.

· Flow
Designer to build catalogue workflows / integrations.

· Creating
and updating: Order Guides, Catalogue Items, Record Producers, Requested Items,
Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI
Script, Client Script, UI Policy, Data Imports and Transformation Maps.

· Following




Agile/Scrum/Protected methodology

Automation & Integration

· Implementing,
updating, and managing ServiceNow Discovery

· Integrating
third party systems with CMDB (Configuration Management Database)

· Implementing
REST/SOAP API integration

· Leveraging
Flow Designer to build catalogue workflows / integrations

Monitoring & Optimization

· Monitor
ServiceNow performance metrics, health scan scorecard and proactively improve
performance, supportability, maintainability, security, and user experience

Security & Compliance

· Manage
user roles, access controls, and authentication mechanisms

· Ensure
compliance with data governance policies and audit requirements through secure
logging practices.

Collaboration & Leadership

· Partner
with ServiceNow stakeholders such as Human Resources, Incident Management, RRR,
and others

· Conduct
knowledge-sharing sessions and mentor junior team members on best prac

📌 Senior Lead Software Engineer (Chennai)
🏢 Staples India Business Innovation Hub Private
📍 Chennai