LogicLadder is seeking an Onboarding Specialist, Customer Success to join our team. As an Onboarding Specialist, you will be responsible for ensuring a seamless onboarding experience for our new customers, ensuring they understand the full capabilities of our Sustainability Cloud platforms, and setting them up for long-term success. Your primary focus will be on delivering exceptional customer experiences, driving adoption, and building strong relationships with our customers.

Primary responsibilities include (but not limited to):

• Develop and execute customized onboarding plans for recent customers, ensuring timely and successful implementation of our Sustainability Cloud platforms.

• Serve as the primary point of contact for customers during the onboarding process, providing clear and concise communication.

• Configure and set up customer accounts, ensuring accurate data integration and platform customization.

• Conduct regular check-ins, training sessions, and demos to ensure customers understand the features and benefits of our platforms.





• Provide real time solutions related to software, networking, servers issues

• Develop and deliver training sessions to educate customers on the usage and best practices of our Sustainability Cloud platforms.

• Monitor customer adoption and provide guidance to ensure they are getting the most value from our platforms.

• Collaborate with cross-functional teams to ensure a cohesive onboarding experience.
Key Skill:
• Excellent communication, interpersonal, and project management skills.

• Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.

• Strong analytical and problem-solving skills.

• Familiarity with sustainability and environmental concepts is desirable.

Requirements
• 2+ years of experience in customer-facing roles, preferably in onboarding, customer success, or technical support.

• Experience with SaaS platforms and data analytics tools is a plus.

• Track and analyze key o

📌 ESG/ Sustainability Specialist (Gurugram)
🏢 LogicLadder
📍 Gurugram