Overview About Ripik.AI

Ripik.ai is an Accel-backed Applied AI company building computer vision and process optimization agents for the world's largest industrial enterprises across steel, cement, aluminum, chemicals, pharma, and power. Our Vision AI platform acts as an automated pair of eyes on the shop floor — monitoring materials, equipment, and processes 24/7 with 95%+ accuracy, eliminating human error, and delivering measurable gains in throughput, yield, energy efficiency, and safety.

We work with marquee customers including Tata Steel, JSW, ArcelorMittal, Vedanta, Godrej & Boyce, Grasim, Holcim, and Jindal Steel, and are scaling globally across India, the Middle East, Europe, and North America. As we move into our next phase of growth, we are building the operating backbone that will take Ripik from a high-velocity scale-up to a category-defining global industrial AI company.

The Role

We are looking for a Customer Success Manager to own the post-sale relationship for Ripik's enterprise industrial customers — from onboarding through adoption, renewal, and expansion.



You'll be the bridge between the customer's plant floor and Ripik's product and engineering teams, translating real operational needs into explicit requirements, tracking adoption and health metrics, and making sure every deployment actually delivers the throughput, yield, and safety gains our customers signed up for.

Key Responsibilities

• Own the end-to-end post-sale relationship for a portfolio of enterprise industrial customers — onboarding, adoption, and renewal/expansion.
• Translate customer needs and pain points into structured requirements, working with Product and Engineering to prioritise fixes and enhancements.
• Track customer health metrics — engagement, adoption, churn risk and proactively act on early warning signals before they become escalations.
• Run structured onboarding and rollout plans for new deployments, coordinating across engineering, operations, and the customer's pl

📌 Customer Success Manager (Noida)
🏢 Ripik.ai
📍 Noida