Company Description

PS Group Realty has over 40 years of experience with a proven track record of over 100 joint ventures and more than 150 completed projects. The company has successfully catered to over 15,000 happy residents through its dedication and commitment. PS Group Realty focuses on fostering a community-centric environment, ensuring quality living and satisfaction for all its customers. The organization strives to deliver on its promise of prioritizing family and creating lasting relationships with its stakeholders.

Role Description - Front Office Executive

Role Description

This is a full time, on-site role based in Kolkata for a Front Office Executive. The role extends beyond reception duties to include coordination of daily front office operations — managing visitor flow, overseeing phone and inquiry handling, liaising with vendors (courier, facility, pantry) and supporting administrative scheduling for meeting rooms and guest hospitality. The Front Office Executive is the first point of contact for clients, visitors and senior guests, and is expected to uphold a polished, service-oriented standard reflective of a premium hospitality environment.

Responsibilities

- Greet and manage visitors, guests and clients with a high standard of hospitality-grade courtesy, including VIP handling protocols
- Answer, screen and direct phone calls; manage the front desk communication log
- Coordinate meeting room bookings, guest refreshments and basic event/visitor logistics
- Liaise with facility, housekeeping and vendor teams to maintain a well-presented front office
- Handle courier,



dispatch and basic administrative documentation for front office operations
- Maintain visitor registers, access passes and front office MIS/records
- Escalate and resolve visitor or client service issues professionally
- Support other administrative or HR-related front-office coordination tasks as assigned

Qualifications

- Proficiency in phone etiquette, guest handling and front office software/tools
- 3–5 years of experience in a front office, guest relations, preferably within hospitality (hotels, resorts, premium hospitality-led corporate environments)
- Solid customer service orientation with demonstrated guest-handling composure under pressure
- Excellent verbal and written communication skills
- Ability to multitask, coordinate with multiple internal teams, and maintain professionalism in a fast-paced environment
- Working knowledge of MS Office and front office/visitor management software

Education: Graduate or Diploma in Hospitality Management, Administration, or Business Management
Experience: 2–4 years in front office, guest relations, or hospitality operations

Job Type: Full-time

Pay: ₹300,000.00 - ₹350,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- What is your current CTC , Notice period & Expectation ?
- How many years of experience do you have in a front office, reception, or guest-facing role, and was any of it in a hotel or hospitality sector?
- Do you have experience in travel desk management ?

Location:

- Kolkata, West Bengal (Required)

Work Location: In person

📌 Front Office Executive (Kolkata)
🏢 PS Group
📍 Kolkata