- Welcome and assist walk-in clients and existing members in a courteous and professional manner.
- Provide accurate information regarding gym facilities, services, membership plans, and available offers.
- Convert walk-in and telephonic inquiries into memberships through effective communication and sales techniques.
- Handle incoming calls, customer queries, and follow-ups in a timely and skilled manner.
- Maintain accurate member records, daily sales reports, and activity logs.
- Coordinate with the Sales and Operations teams to ensure smooth day-to-day operations.
- Ensure the front office area remains clean, organized, presentable, and welcoming at all times.