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APPLY ONLY IF YOU BELIEVE YOU ARE A STRONG MATCH FOR THIS ROLE.

We are hiring a Retail Store Manager who can run the store independently, lead a small team, drive sales, and deliver an exceptional customer experience.

We are looking for someone reliable, confident, disciplined, and process-driven — someone who treats the store as their responsibility, not just a job. The ideal candidate brings structure, leadership, accountability, and data-driven decision-making to daily operations while also being hands-on in sales, customer experience, and problem-solving.

Key Responsibilities

1. Team Leadership & Culture

- Lead by example in punctuality, communication, grooming, and professionalism.
- Build a disciplined, positive, and motivated team culture.
- Conduct daily huddles and weekly performance reviews.
- Train staff on sales, grooming, customer handling, and SOPs.
- Resolve conflicts fairly while maintaining qualified boundaries.

2. Sales & Customer Experience

- Achieve sales targets (daily/weekly/monthly).
- Ensure excellent customer experience with minimal returns/exchanges.
- Implement upselling and value-based selling techniques.
- Handle customer escalations calmly and confidently.
- Collect customer feedback and convert insights into improvements.

3. Store Operations & SOPs

- Manage end-to-end store operations: inventory, display, cleanliness, billing, cash, returns, opening/closing.
- Maintain zero inventory leakage and transparent stock movement.
- Ensure visual merchandising is neat, premium,



and refreshed daily.
- Enforce compliance with all store SOPs.

4. Inventory Management & Vendor Coordination

- Track category performance, top-sellers, slow-movers, and size curves.
- Recommend reorder quantities based on data, not guesswork.
- Coordinate with vendors for procurement and QC.
- Maintain quality standards and manage exchange stock.

5. Reporting & Data

- Track KPIs: AOV, conversion rate, repeat %, return %, staff productivity.
- Prepare daily and weekly reports with actionable insights.
- Use POS / CRM / Excel confidently for operations and analysis.

Required Skills & Traits

Must-Have

- Minimum 3 years of retail store manager experience (kids wear preferred).
- Strong team management and people-handling skills.
- Good English and communication skills.
- High ownership, discipline, and reliability.
- Ability to handle customers and resolve issues independently.
- Proficiency in POS tools, WhatsApp Business, and Excel.

Good to Have

- Visual merchandising skills.
- Prior experience managing a store independently.

Work Timing

- 6 days working
- Shift Timing: 1:00 PM to 10:30 PM
- 1 paid leave per month

Salary & Incentives

- Salary: ₹30,000 – ₹35,000 per month (based on experience)
- Sales Incentive: Up to ₹5000 per month

Other Benefits

- Minimum 25% employee discount on all products in the store.
- One free dress (up to ₹1,500 value) for the employee’s child on his/her birthday.

Reporting

- Reports to and works closely with the Business Owner.

📌 Retail Store Manager (Bengaluru)
🏢 Focuser Fashion
📍 Bengaluru