Responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring customer satisfaction while adhering to company policies and process guidelines.
Roles and Responsibilities:
1. Handle customer queries through calls, emails, or chats.
2. Provide accurate information about products and services.
3. Resolve customer complaints within the defined TAT.
4. Maintain qualified communication and customer satisfaction.
5. Update customer details and interaction records in the CRM.
6. Escalate unresolved issues to the concerned team.
7. Follow company policies, SOPs, and quality standards.
8. Achieve assigned productivity, quality, and customer satisfaction targets.
9. Maintain customer confidentiality and data security.
10. Adhere to attendance, punctuality, and shift schedules.