- Key ResponsibilitiesHandle inbound and outbound calls related to ambulance bookings and service requests.
- Understand customer requirements and accurately capture patient details, pickup and drop locations, and other relevant information.
- Coordinate with dispatch and operations teams to facilitate timely ambulance deployment.
- Provide accurate information regarding service status and escalate urgent cases when required.
- Maintain accurate call records, case details, and system updates.
- Follow standard operating procedures, call scripts, and customer service protocols.
- Handle customer queries and complaints professionally, particularly in emergency situations.
- Ensure compliance with company policies, quality standards,
and call handling guidelines.
- Work in rotational shifts, including weekends and holidays as per operational requirements.
- Required Skills & QualificationsFluency in Hindi, English is mandatory.
- Freshers are welcome to apply.
- Good communication and active listening skills.
- Basic computer knowledge and data entry skills.
- Ability to remain calm and composed while handling emergency calls.
- Solid coordination, attention to detail, and problem-solving skills.
- Willingness to work in rotational shifts.