Designation: Customer Support Executive / Call Center Agent
Department: Operations
Experience: Freshers and experienced candidates can apply
Employment Type: Full-Time
Job SummaryWe are looking for a customer-focused and responsible Call Center Agent to handle inbound and outbound calls, assist customers with their queries, provide accurate information, and ensure a positive customer experience. The candidate should have good communication skills, a professional attitude, and the ability to work in a target-driven workplace.
- Key ResponsibilitiesHandle inbound and outbound calls professionally and efficiently.
- Respond to customer queries and provide accurate information.
- Schedule appointments, follow up with customers, and maintain proper records.
- Update customer details, call outcomes, and follow-up information in the CRM or designated system.
- Ensure timely follow-ups with customers and maintain accurate data.
- Meet daily calling targets, productivity requirements, and quality standards.
- Follow company processes, call scripts, and customer service protocols.
- Coordinate with team leaders and other departments to resolve customer concerns.
- Maintain customer confidentiality and handle information responsibly.
- Adhere to assigned shifts, attendance requirements, and operational guidelines.
- Required SkillsGood verbal communication skills.
- Basic computer knowledge and typing skills.
- Ability to handle customers patiently and professionally.
- Basic knowledge of MS Excel is preferred.
- Ability to learn CRM and calling software.
- Good listening, problem-solving, and interpersonal skills.
- Willingness to work in rotational shifts, if required.
- QualificationsMinimum qualification: Intermediate / 10+2; graduates preferred.
- Freshers and experienced candidates are welcome.
- Prior experience in a call center or customer support role is an added advantage.
- Performance ExpectationsAchievement of daily and monthly calling targets.
- Maintenance of call quality and customer satisfaction.
- Accurate CRM updates and follow-up tracking.
- Adherence to attendance, punctuality, and process guidelines.