We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Software Engineer Global supporting Southwest’s Agentic AI initiatives, you’ll help design, build, and operate reliable, cloud‑native services that support production AI workloads. This role is hands‑on and execution‑focused, combining core software engineering with SRE fundamentals such as incident management, automation, and operational readiness. You’ll work closely with other Engineers to deliver well‑tested, observable systems using AWS services, container platforms, Infrastructure as Code, and CI/CD pipelines. Based in our Hyderabad Global In‑House Center,
this role offers the opportunity to grow solid platform and reliability skills while contributing to AI solutions that support both Customers and internal Teams. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring multiple Software Engineers across a variety of Pod and initiatives—each offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwest’s operation. Read on to learn more about the Pods you could support.
• Agentic AI - Customer & Commercial Pod
In the Agentic AI – Customer & Commercial Pod, you’ll support the development of intelligent, Customer‑facing AI services that make it easier for Customers to get help, explore options, and complete transactions. This role focuses on building and operating scalable services that embed LLMs and agentic workflows into production systems. You’ll help translate agent designs into reliable, testable code