At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
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The adventure begins right here, with you, at SITA.
ROLE MISSION
Own the operational health, service outcomes and lifecycle execution of the Passenger Processing portfolio, ensuring reliable day-to-day operations while driving disciplined modernization across the full technology stack.
PURPOSE
The Head of Service Operations is the senior operational leader for the Passenger Processing portfolio. Reporting directly to the Director, Portfolio Service Operations - PAX, the role converts portfolio strategy and the Head of Service Operations Role Charter into consistent execution across global service operations, deployment and lifecycle activities.
The position leads an internationally distributed organization of approximately 40-50 people. Success therefore requires solid multicultural leadership, the ability to operate across regions and time zones, and confidence engaging senior stakeholders across SITA to resolve priorities, risks, dependencies and investment decisions.
Portfolio Context and Scale
• Lead service operations for a broad, mission-critical Passenger Processing portfolio supporting airport and airline operations across international environments.
• Manage a distributed organization of approximately 40-50 employees and leaders ac
📌 Senior Manager, Service Operations (Gurugram)
🏢 SITA Switzerland
📍 Gurugram
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