Job Title: CX Data & Automation Engineer
Location: Pune (Hybrid)
Permanent - Full Time

About us:

Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+ customers across 100+ countries and 46+ offices. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect qualified designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly offers over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions,



backed by leading growth private equity firms specializing in technology.

About the Role

Your role is to turn raw support data into action.

You will identify opportunities for automation and improvement, translate insights into prioritized recommendations, and help implement changes directly across the support ecosystem.

You will focus on delivering measurable outcomes such as reduced ticket volume, improved customer satisfaction and improved and consistent adherence to SLA whilst significantly contributing to operating efficiency and cost to serve.

This is not a traditional analytics role — you are expected to actively shape outcomes by combining analysis with hands-on execution.

Key Responsibilities

Work closely with the AI CX Lead to prioritise, shape and execute against the AI customer experience roadmap.

Data Extraction & Engineering:
- Extract and maintain datasets from Zendesk and related systems

📌 CX Data (Pune)
🏢 Cyncly
📍 Pune