Join our Global Workforce Systems team as an Associate HRIS Analyst, Workday Operations and quickly expand your Workday knowledge through hands-on experience. You will manage JIRA tickets, process routine Workday transactions, maintain accurate employee data, and support process documentation. We are looking for someone with one to two years of Workday experience who is curious, careful, and committed to delivering accurate results.

This is a regular, full-time position based in Bangalore, India and requires a work schedule that provides coverage during core U.S. business hours.

What You'll Do
• Serve as the first level of review and support for HRIS and Workday requests submitted through JIRA, ensuring requests are acknowledged, assessed, and appropriately routed.
• Support the day-to-day management of the JIRA ticket queue by reviewing current tickets, prioritizing routine requests according to established guidelines, monitoring aging items, updating statuses, and following up as needed.
• Evaluate incoming tickets for completeness, urgency, business impact, dependencies,



and appropriate next steps.
• Resolve routine Workday questions, requests, transactions, and data issues using established procedures and documented solutions.
• Proactively request missing information or clarification when a ticket does not contain sufficient details to investigate or complete the request accurately.
• Escalate complex, high-risk, time-sensitive, or unresolved issues to the appropriate HRIS team member with clear documentation of the issue, troubleshooting performed, supporting information, and recommended next steps.
• Maintain complete and timely JIRA documentation, including the original request, investigation performed, actions taken, stakeholder communication, decisions, and final resolution.
• Monitor open tickets and dependencies and proactively follow up when information, approvals, testing, or action is outstanding.
• Identify tickets at risk of missing established servic

📌 Associate HRIS Analyst, Workday Operations (Bengaluru)
🏢 Calix
📍 Bengaluru