Job Title: Over-the-Phone/Video Interpreter
Languages: Punjabi/Tamil/Gujarati/Bengali
Department: Interpretation Operations
Location: Noida, Uttar Pradesh, India.
Job Type: Full time
Shift: US Shift (Rotational)

Job Summary:
The Interpreter is responsible for facilitating accurate, complete, and culturally appropriate communication between English-speaking representatives and Limited English Proficient (LEP) individuals across multiple interpretation modalities, including Over-the-Phone Interpretation (OPI) and Video Remote Interpretation (VRI).
This role supports a wide range of interactions, including healthcare, customer service, insurance, pharmacy, social services, financial assistance, scheduling, and general client communications. The Interpreter must possess exceptional language proficiency, strong listening skills, cultural competency, professionalism, and the ability to accurately interpret complex conversations while maintaining confidentiality, impartiality, and the highest ethical standards.

Key Responsibilities

Interpretation
• Provide accurate, complete,



and unbiased interpretation between English and the target language.
• Maintain the highest standards of accuracy without summarizing, omitting, or adding information.
• Adapt communication appropriately while preserving the speaker's original meaning and intent.
• Manage conversations professionally while remaining neutral and impartial.
• Clarify linguistic misunderstandings when necessary while maintaining interpreter ethics.

Quality & Compliance
• Comply with HIPAA regulations and maintain strict confidentiality of Protected Health Information (PHI).
• Adhere to the National Code of Ethics and Standards of Practice for Medical Interpreters.
• Maintain professionalism, impartiality, and cultural sensitivity throughout all interactions.
• Follow company policies, client protocols, and regulatory requirements.

Operational Performance
• Maintain assigned schedules and availability requirements.
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📌 Over-the-Phone/Video Interpreter (Noida)
🏢 BIG Language Solutions
📍 Noida