Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire a Service Support Supervisor (SSS) for GGB US Select vertical. As the SSM AM/DM for GGB US Select, you will be responsible for Client Service.
Service Support Supervisor plays a crucial role in –
• Primary Contact for Client Service Supervisor(s)/Client Service Director(s) onshore
• Managing customer support operations
• Ensuring high-quality service delivery
• Promoting customer satisfaction




• Driving continuous improvement initiatives
• Ensuring timely and accurate service delivery by all the SSMs
• Expansion and Deployment Management
• Monitoring and reporting service and success metrics

They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization.

How you'll make an impact

Responsibilities:
• Act as the primary point of contact for the Region/Branch(es), providing comprehensive support
• Own and monitor service-level performance, including productivity, quality, turnaround time (TAT), backlog management, customer concerns, and escalations; lead resolution efforts and implement corrective actions to prevent recurrence and drive continuous improvement.
• Responsible for end to end support of the policy lifecycle services
• Participate in renewal review meetings alongside Producer/CSM/CSS
• Lead

📌 Deputy Manager (India)
🏢 Gallagher
📍 India