The Quality Generalist team conducts internal quality controls concerning particular areas or company products to ensure they fulfill given quality procedures and norms. Monitors and records inconsistencies with quality procedures and norms. Preparing quality analyses and recommends necessary quality procedure changes.
This role in summary
1. Collects customer complaint data from the field and the service organization to act as an early warning signal to the concerned department and analyzes the data. 2. Process improvement in manufacturing process through root cause analysis of problem & implementation of solution at shop floor.
Your responsibilities will include
Collects customer complaint data from the field (trade partners, CFA’s and end –users) and communicates the results to the plant for immediate action.
● Visits customers to better understand the nature of the complaints.
● Organizes visits of plant personnel to customers and customer’s visits to the plant.
● Provide data to In charge quality analysis relating to field quality.
● Works closely with the sales and service organization to schedule customer visits and collect customer complaints data.
● Analysis of all field related data - Warranty, Cost of poor quality, customer machine replacement
Minimum requirements
Qualification: Graduate in Mechanical or Electrical Engineering
Work Experience Summary of Position: : Minimum 3 years
Reporting to: In charge Field Quality
Quality Reporting /Analysis/Planning
● Proficient in Ontrac reporting and analysis
● Proficient in SAP BW report and analysis
● Proficient in TCQ reporting , analysis
● Computer Literacy-Advanced Excel & Google sheets,
● Visual Tools - Tableau, Google studio, Google slides
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At Whirlpool India, we value and celebrate diversity. Whirlpool India is committed to equal employment chance and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
📌 Sr. Executive, Quality Generalist (India)
🏢 Whirlpool
📍 India
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