Job Description
Job Summary:

We are looking for a dynamic Customer Care Executive to handle customer interactions efficiently, resolve queries, and provide excellent service. The ideal candidate should have solid communication skills, a customer-centric approach, and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities:

- Handle inbound and outbound customer calls, emails, and chats.

- Address customer inquiries, complaints, and provide solutions promptly.

- Maintain records of customer interactions and transactions.

- Provide accurate product/service information to customers.

- Process orders, applications, and requests.

- Follow up with customers for feedback and resolution.

- Coordinate with internal teams to ensure customer satisfaction.

- Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).

Requirements
- Skills:

- Consistent attendance, punctuality, and adherence to assigned schedules.

- Self-motivated, disciplined, and adaptable approach to work.

- Strong customer service orientation with a professional and courteous approach.

- Excellent written and verbal communication skills.

- Proficiency in chat handling and customer correspondence.

- Strong voice-based customer handling and call management skills.

- Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.

- Strong problem-solving and decision-making abilities.

- Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.

- Ability to work effectively in a target-driven and team-oriented environment.





- Personality Traits:

- Customer-focused with a positive attitude.

- Patience and empathy in handling customer concerns.

- Ability to multitask and work under pressure.

BenefitsBenefits

- Competitive salary

- Opportunity to work with the fastest growing Dental brand

- Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow

- Professional learning and development opportunities

- Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams

- Opportunity to develop skills in customer relationship management, problem-solving, and case resolution

- Supportive and team-oriented work environment

- Opportunity for career growth and increased responsibilities based on performance

Requirements
Skills: Consistent attendance, punctuality, and adherence to assigned schedules. Self-motivated, disciplined, and adaptable approach to work. Strong customer service orientation with a professional and courteous approach. Excellent written and verbal communication skills. Proficiency in chat handling and customer correspondence. Strong voice-based customer handling and call management skills. Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation. Strong problem-solving and decision-making abilities. Ability to demonstrate ownership and accountability for customer cases until appropriate resolution. Ability to work effectively in a target-driven and team-oriented environment. Personality Traits: Customer-focused with a positive attitude. Patience and empathy in handling customer concerns. Ability to multitask and work under pressure.

📌 Customer Care Executive (India)
🏢 VASA DENTICITY
📍 India