Insurance Associate (Specialist)

Position Title: Specialist

Reports to (Responsibility Level): Assistant Manager

Supervises: NA

Location:

Jaipur

Global Grade

GG 9

Complexity

5

PID/s Load Mapping

Position Summary

Working within the Employee Benefits team in the Operations function, the role is responsible for managing broker and customer relationships, supporting the onboarding, and administering of a portfolio of Group Life Assurance and Group Income Protection.

The role consists of completing administration tasks to the highest level of technical capability following a customer, advisor, or internal request. This means handling all levels of technical enquiries including but not limited to, personal details being updated, changes to payment details and cancellation requests. These will include reinforcing the product features and creating an workplace to maximize retention opportunities by understanding customer circumstances, identifying, and supporting vulnerable customers, managing dissatisfactions/complaints, and working well as part of the wider team.





This role also requires the ability to train and mentor Customer Service Associates. The person must show a proactive attitude to sharing their expert knowledge of products, processes and wider business strategies with colleagues and people in more junior roles. Due to this influence on others, the role requires the person to demonstrate the highest standards of conduct against the core company values.

Job Responsibilities

• Always deliver outstanding customer service, through direct interaction with customers and advisors via email.
• Able to answer all levels of complex and technical queries, update policies, make necessary amendments and manage payment schedules.
• Demonstrates depth of understanding of data protection requirements and always complies and upholds checks and responsibilities.
• Handle all interactions with professionalism, integrity and empathy.
• Maintaining accurate file rec

📌 Specialist (Jaipur)
🏢 MetLife
📍 Jaipur