- Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
- Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
- Guide patients in navigating online pharmacy platforms and mobile applications
- Resolve issues related to prescription delays, billing, and insurance claims
- Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
- Document all interactions accurately in the system
- Collaborate with pharmacists, technicians, and other departments for medication-related concerns
- Escalate complex issues to appropriate personnel when necessary
- Maintain compliance with HIPAA and other healthcare privacy regulations
- Handle up to 2.5 concurrency Chats
- Take chat messages per day from customers who have questions about their health benefits
- Support secure email inquiries
- Use personality and our tools to help customers through the health care advantages available to them
Documents to carry Resume, Adhar Card, Passport Size photo Must ( Mandatory ).
Role: Other, Industry Type: Analytics / KPO / Research, Department: Other, Employment Type: Full Time, Permanent Role Category: Other Education UG: B.Sc in Any Specialization, B.Com in Any Specialization, B.B.A. / B.M.S. in Any Specialization, B.Pharma in Any Specialization, B.A - Bachelor of Arts in Any Specialization, B.C.A. in Any Specialization read more