- Handle customer calls and provide qualified support.
- Understand customer concerns and provide appropriate resolutions.
- Maintain high standards of customer service and call quality.
- Record and update customer interactions accurately in the system.
- Meet defined process targets, productivity, and quality standards.
- Candidates should be comfortable working in US shifts with rotational week offs.
Important Skills Voice Process | Call Centre | B2 Level English Communication | Excellent Verbal Communication | Customer Service | Customer Handling | Query Resolution | Inbound/Outbound Calling | Active Listening | CRM/Basic Computer Skills | US Shift
📌 Voice Process – Call Centre Agent (Immediate joiner Only) (Hyderabad)
🏢 Innova ESI
📍 Hyderabad
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