Position: Sr. ServiceNow Developer
Location: Hyderabad/Bangalore/Chennai/Pune/Gurgaon/Mumbai - Hybrid
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)

Job Description:

- Must have 8+ years of experience in ServiceNow modules, with Human Resource Service Delivery (HRSD), CSM, and IT Service Management (ITSM)

- Must have done multiple end-to-end, full life cycle implementations of modules CSM, ITSM, HRSD

- Support ServiceNow Application Users

- ServiceNow system support including Production and Sandbox environments

- Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge

- ITSM, CSM, HRSD, Portal, Automation

- Reports and Dashboard

- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.

- ServiceNow Release upgrade testing

- ServiceNow Application security administration

- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices

- Strong hands-on ServiceNow ITSM experience, including scripting, configuration, and production support.





- Good experience with ServiceNow integrations, especially with external tools such as Jira and PagerDuty.

- Hands-on experience with CMDB and Discovery.

- Strong experience with JavaScript / ServiceNow scripting, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, and related automation.

- Ability to design, build, troubleshoot, and support REST/SOAP/API-based integrations.

- Experience handling integration failures, data sync issues, authentication/connectivity issues, and production incidents.

- Robust understanding of ITSM processes such as Incident, Problem, Change, Request, and Service Catalog.

- Experience supporting enterprise ServiceNow environments with minimal supervision.

- Strong troubleshooting and problem-solving skills.

- Good communication skills and ability to work directly with business and technical stakeholders.

- Should be comfortable taking ownership of the existing integration landscape and upcoming Jira and PagerDuty integration work.

📌 Sr. ServiceNow Developer (Hyderabad)
🏢 dotSolved System
📍 Hyderabad